AppleCare
for enterprise
Priority onsite service and 24/7 support help keep your
end-users up and running.
AppleCare for Enterprise aims to support you by offering tailored services that reduce stress and costs. When selecting your AppleCare plan, you will be able to choose the best service for you.
Get the possible care for your business with AppleCare Enterprise. This support package is specifically tailored to meet the needs of businesses and their employees. AppleCare for Enterprise offers a range of services:
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24/7 phone support
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Onsite Services
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Personalised Assistance
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Ensures the successful deployment of iOS and Mac
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Next day device replacement service
Benefits of AppleCare+ for enterprise.
On-Site Services
Onsite service coverage is available for two, three or four year from the date of your product purchase. You will also get to choose what service you would like to receive whether that is onsite service at your business location, which can be organised for the Next Working Day or you can receive support any of Apple's Authorised Service Providers across Apple's WorldWide Network.
24/7 Support for end-users
AppleCare for Enterprise can help reduce the load on your internal help desk by providing unlimited technical support for your end-users over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages and Numbers; and personal accounts or settings.
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Additional device repair or replacement.
In addition to onsite hardware coverage, you can repair up to 4 per cent of your covered Mac computers or Apple-branded displays, or up to 10 per cent of your covered iPad or iPhone devices, for any reason, at no additional cost. In most cases, Apple can repair or replace the device in as fast as one business day.
Global onsite hardware service.
You have the option to get onsite service coverage for two, three or four years from the date of your hardware purchase, depending on the plan you choose. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly
