Service & Support
at mcc
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Support is an essential part of what we do at MCC. Businesses and Educational Institutions require peace of mind that their technology will work consistently and reliably, without downtime or frustration. When it doesn't, time is what matters and with that in mind we have invested heavily in our support services, offering a modern, real time ticketed service for all support queries, as well as ensuring that our hardware repair partners are able to return your repaired device to you as quickly as possible.
Why MCC?
MCC Digital Managed Service
The MCC Technical Services team is able to offer a wide variety of support agreements. These are built up of a number of components based on what would work best for the customer. Customers with support agreements will get access to our ticket based support system and will be able easily log all support issues; Onsite, Remote, Hardware and software.
MyCare Extended Warranty
MCC’s MyCare warranty extends the manufactures warranty by up to 5 years. In the event of your device failing, MCC will send a courier to collect it from you. It will then be repaired by a fully Apple certified MyCare service engineer and returned to you at no cost for complete peace of mind. MyCare is available across all of our product ranges
Hardware Repair Support
Whether your device is covered under an AppleCare warranty or not, we can service your device and get it back working again, We offer high quality repairs only carried out using Apple genuine parts. If Apple no longer supply parts to repair your device we can source a bespoke quote for your repair.
MyCare
by mcc
MCC’s MyCare warranty extends the manufactures warranty by up to 5 years. In the event of your device failing, MCC will send a courier to collect it from you. It will then be repaired by a fully Apple certified MyCare service engineer and returned to you at no cost for complete peace of mind. MyCare is available across all of our product ranges
What are the benefits?
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UK Coverage
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Cover up to 5 years
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Collect & Return
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5 Day Turnaround
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Telephone Diagnostics
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All Parts & Labour Included
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No hidden charges
MyCare + Enhance your MyCare coverage against loss, theft or damage with MyCare +
Pre Sales Consultancy
At MCC Digital we guide you throughout your experience with us. We listen to your requirements and we ensure you are getting the products and services you need. We offer both remote and onsite support. Below is a list of the pre-sales services we offer.
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Deploying Apple in Education workshop
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Deploying Apple in Enterprise workshop
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Wifi Review (Onsite only)
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Bring Your Own Device planning workshop
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1:1 Planning workshop
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Deploying Mac workshop
Installation
iOS and MacOS: Once you have bought your Apple devices, an MCC Project Manager will get in touch to start discussing the plans for installation. You will be asked to fill out a pre-deployment form so that we can assess build a scope of works, this will be shared with you for your approval. You will also receive an outline of any pre-deployment steps that still need to be completed.
Once a pre-deployment form has been received the rest of the project will be transparently managed using MCC’s ticket based support system. At each step of the way stakeholders will have a clear understanding of how the project is progressing.
Wifi: MCC will survey your current wifi network and connection to make sure the potentially large number of new devices will have a great connection. We will also outline any improvements that should be considered.
Remote MDM Management
With a modern MDM solution and a set of properly deployed Apple devices MCC can resolve most support issues remotely. Customers will have access to our ticket-based support desk allowing them to easily log and track support cases.
Our Technical Services team aims to give an initial response within 8 business hours and our data shows that most iOS support cases are resolved within 24 hours. Where this isn’t possible a time frame will be given to the customer.
MCC Support Contracts
The MCC Technical Services team is able to offer a wide variety of support agreements. These are built up of a number of components based on what would work best for the customer. Customers with support agreements will get access to our ticket based support system and will be able easily log all support issues; Onsite, Remote, Hardware and software.
Examples:
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Remote MDM Support
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Onsite support packs
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Regular site visits
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OS and patch management
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End-User helpdesk access
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Other OS Support (Windows)
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Loan Equipment while yours is away
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Wifi network support
Premium Support Levels
A user friendly consolidated collection of support contracts for business and enterprise customers
Premium Support Level 1 – up to 50 users
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£125 per month
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Aimed at departments within larger organisations or small home and office businesses
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Telephone and remote support *suitable MDM solution required
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Discounted rates for installation and project work