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Support

Support is an essential part of what we do at MCC. Businesses require peace of mind that their technology will work consistently and reliably, without downtime or frustration. We have invested heavily in our support services, offering a modern, real time ticketed service for all support queries.

Find out more about our business support services below.

MyCare

MCC’s MyCare warranty extends the manufactures warranty by up to 5 years. In the event of your device failing, MCC will send a courier to collect it from you. It will then be repaired by a fully Apple certified MyCare service engineer and returned to you at no cost for complete peace of mind. MyCare is available across all of our product ranges

What are the benefits?

  • UK Coverage

  • Cover up to 5 years

  • Collect & Return

  • 5 Day Turnaround

  • Telephone Diagnostics

  • All Parts & Labour Included

  • No hidden charges

 

MyCare + Enhance your MyCare coverage against loss, theft or damage with MyCare +

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Pre-Sales Consultancy 

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At MCC Digital we guide you throughout your experience with us. We listen to your requirements and we ensure you are getting the products and services you need. We offer both remote and onsite support. Below is a list of the pre-sales services we offer. 

  • Deploying Apple in Education workshop 

  • Deploying Apple in Enterprise workshop 

  • Wifi Review (Onsite only) 

  • Bring Your Own Device planning workshop 

  • 1:1 Planning workshop 

  • Deploying Mac workshop 

Installation 

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iOS and Mac OS: Once you have bought your Apple devices, an MCC Project Manager will get in touch to start discussing the plans for installation. You will be asked to fill out a pre-deployment form so that we can assess build a scope of works, this will be shared with you for your approval. You will also receive an outline of any pre-deployment steps that still need to be completed.  

Once a pre-deployment form has been received the rest of the project will be transparently managed using MCC’s ticket based support system. At each step of the way stakeholders will have a clear understanding of how the project is progressing. 

Wifi: MCC will survey your current wifi network and connection to make sure the potentially large number of new devices will have a great connection. We will also outline any improvements that should be considered.

Remote MDM Support

Support Contracts

With a modern MDM solution and a set of properly deployed Apple devices MCC can resolve most support issues remotely. Customers will have access to our ticket-based support desk allowing them to easily log and track support cases.

 

Our Technical Services team aims to give an initial response within 8 business hours and our data shows that most iOS support cases are resolved within 24 hours. Where this isn’t possible a time frame will be given to the customer.   

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The MCC Technical Services team is able to offer a wide variety of support agreements. These are built up of a number of components based on what would work best for the customer. Customers with support agreements will get access to our ticket based support system and will be able easily log all support issues; Onsite, Remote, Hardware and software.   

Examples:

  • Remote MDM Support 

  • Onsite support packs 

  • Regular site visits 

  • OS and patch management 

  • End-User helpdesk access 

  • Other OS Support (Windows) 

  • Loan Equipment while yours is away for repair 

  • Wifi network support