A good business thrives from the right support.
Whoever you are, and whatever you do, you’ll agree that, when purchasing a product, you’d appreciate help and reassurance every step of the way.
Businesses require peace of mind that their technology will work consistently and reliably, without any frustration.
Here at MCC, we’ve invested heavily into the best support services for you and your business needs. With over 40 years of experience, we pride ourselves on offering expert advice, and can confidently say we’ll be there to help you every step of the way.
Take a look at some of the support services we offer:
MyCare – available across all our product ranges, MCC’s MyCare warranty extends the manufacturer’s warranty by up to 5 years. In the event of your device failing, we will send a courier to collect it from you. It will then be repaired and returned to you at no cost.
Pre-Sales Consultancy – our promise is to guide you through every step of your experience with us. We offer both remote and on-site support to ensure you’re getting the products and services you need. These are the pre-sales services we offer:
· Deploying Apple in Education workshop
· Deploying Apple in Enterprise workshop
· WIFI Review (Onsite only)
· Bring Your Own Device planning workshop
· 1:1 Planning workshop
· Deploying Mac workshop
Installation - iOS and Mac OS: Once you have bought your Apple devices, an MCC Project Manager will get in touch to start discussing the plans for installation. You will be asked to fill out a pre-deployment form so that we can assess build a scope of works, this will be shared with you for your approval. You will also receive an outline of any pre-deployment steps that still need to be completed.
Once a pre-deployment form has been received the rest of the project will be transparently managed using MCC’s ticket-based support system. At each step of the way stakeholders will have a clear understanding of how the project is progressing.
WIFI: MCC will survey your current WIFI network and connection to make sure the potentially large number of new devices will have a great connection. We will also outline any improvements that should be considered.
Remote MDM Support - with a modern MDM solution, MCC can resolve most support issues remotely. Customers will have access to our ticket-based support desk allowing them to easily log and track support cases.
Support Contracts - our MCC Technical Services team can offer a wide variety of support agreements. Some examples:
· Remote MDM Support
· Onsite support packs
· Regular site visits
· OS and patch management
· End-User helpdesk access
· Other OS Support (Windows)
· Loan Equipment while yours is away for repair
· Wifi network support
Support costs can be integrated into a subscription cost, so please get in touch with us if you’re interested, or would simply like to know more.
We’re always happy to help and find a deal that’s perfect for you.