Meet Diane Nicholson our lovely Telecoms Account Manager. She is a confident, fun, and responsible individual. If you ask anyone at MCC Digital what Diane’s biggest strength is, they will tell
you “her friendly chat when she’s connecting with customers. Everyone always leaves with a smile on their face after talking to Diane.’
What responsibilities do you have?
Diane works in our Telecoms department, so she has many responsibilities when it comes to doing her job. Some of her day to day tasks include, looking after our existing customers, doing monthly tariff reviews on business mobiles, and advising on our bundle costs. Diane also deals with enquiries any customers may have.
How many years have you worked in industry?
Diane has worked in Telecoms for over 25 years. Prior to joining MCC, she worked at Rock networks. She worked in the customer service department making sure all her customers’ needs were met. Diane is an expert at all things telecommunication.
How long have you been working at MCC?
Diane has been working with us for 3 years now. She said, “When I first stared at MCC Digital, everyone made me feel welcome and all the staff at MCC are very friendly and are always happy to help no matter what”.
What does a typical day look like for you?
We asked Diane what a typical day looks like for her, and she told us that no day is the same. She starts her day with checking her emails and dealing with any queries she has. After this she takes care of, tariff analyses, creating quotes, sim swaps, talking to our suppliers and connecting with customers.
What is your favourite part about your job?
Diane loves her job especially when she gets to speak to our wonderful customers. She said that it is essential to get to know our customers, she also mentioned that many of our customers become good friends with us and work with us for years (which is always a positive).
What is your 2023 goal for telecoms at MCC?
Her main goal for telecoms 2023 is, to gain new connections and expand her network.
What business mobiles/networks do you offer?
Our telecoms service offer all makes and models of mobiles with a vast range of tariffs available on all our networks. The networks we provide are, O2, Vodafone and EE.
Tell us something interesting about yourself
“I am a very positive and outgoing person, I love going to the gym, well most days!! I like to socialise with my friends, enjoying good food and a nice bottle of fizz, and the odd gin & tonic. I love my holidays, relaxing round the pool enjoying the sunshine and most importantly spending time with my family”