MCC have been an Apple Approved Service Provider for over 30 years, having become an Apple Service Centre in 1981. With a team of experts and highly skilled service engineers, we are committed to providing a high quality service to all our customers.
Our Services & Charges
Priority telephone support - 01925 444499
Customers who experience problems within the first 90 days of their purchase can call our standard rate support line and receive complimentary technical advice from one of our fully qualified Apple Technicians.
Drop Off Service
We appreciate the level of urgency on the customer's part should a hardware malfunction occur. It may not be possible for you to bring your machine along to our workshop, in which case you can drop your machine off at one of our retail outlets located in Chester, Hanley and Warrington. Our ultimate aim is to get your system back up and running at peak performance as quickly and efficiently as possible.
Inspection Fee - Diagnostic Service - £40 +VAT
We charge an initial inspection fee of £40 ex VAT for all out of warranty Apple computers. This will be collected from you prior to the inspection. We will diagnose your fault and if possible resolve the issue. Should your machine have a hardware fault we will supply you with a quote for the required parts & labour. On agreeing to proceed with your repair the inspection fee will be deducted from the total repair costs.
Fast Track Service, Additional - £41 +VAT
Jump the queue with MCC's Fast Track Service - receive priority service on all in and out of warrant repairs. There is an additional charge of £41 ex VAT for this service along with the inspection fee. Units will be assessed within a 24 hour period and repaired subject to parts availability.
Note: This service is only available when computers are booked in at our Warrington and Tyldesley branches.
Data Backup / Transfer - £80 +VAT
From £80 ex VAT we will backup your data from an existing machine, or transfer your files and documents to a new hard drive or computer.
Data Recovery - £80 +VAT
Starting from £80 ex VAT our data recovery services, offers fast, cost-effective data recovery solutions for all Apple Mac, and iPad devices.
Labour Charge - £80 +VAT per hour
Our standard workshop charges are from £80 per hour.
Business & Education Customers
Let MCC Be your IT Department
with our iCare Protection Plan
Upgrade your 1 years limited Apple warranty on your new Apple product with our iCare Protection Plan.
You can call upon our technical services as and when required within a one year period.
All iCare customers will have direct access to our Technical Support help desk that is manned by our Apple certified Technicians who work closely with our team of engineers.
Benefits Include
• 8 hour on site response
• Loan equipment
• Fixed price per annum for up to three years support
• Covers parts & labour
• On site hardware support and repair
• Telephone hardware diagnosis
• Installation & pre installation consultancy
• Specialist telephone support
• Remote login for server support
• On site engineer consultation
The iCare Protection Plan is available to:
SMB’s, Educational Institutions, Corporate Blue Chip
companies and is provided exclusively by MCC Ltd.
Your new Apple product can only be covered by the iCare Protection Plan within 28 days of purchase.
Minimum contract value £250. See iCare Protection Plan terms and conditions for full details
On-Site Maintenance Agreements
A wide range of Maintenance Agreements are available which may be tailored to suit your company or education establishments requirements and budget. Whether you are a large or small organisation, the computers you use play a critical role in your business. It is important to ensure that if a system failure occurs, you will have the right level of service and support to resolve them.
Please call our service department on 01925 444499 to discuss your individual needs and arrange a no obligation site inspection.
Our service centre is located at: 151 Elliott Street, Tyldesley, Manchester M29 8FL.
Open: Monday - Friday 9am - 5pm
To find us please click here
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For further information regarding our services, please do not hesitate to contact the Service Centre on 01942 892818 or email contracts@mccdigital.com